How to solve some problems when uninstalling an antivirus - video tutorial

Hi friends, in today's tutorial we will see together how do if we want to uninstall the software or a security suite which refuse to be uninstalled from the operating system. In many cases happened to you uninstall a security software that you probably will not like it but in the process have noticed that it refuses to uninstall from your operating system displaying some pop-ups that mentions that there is an error or lispeste a file.
This happens to a lot of people do not do correctly when he wants to uninstall antivirus. Everyone goes to the Start menu> Control Panel> Add / Remove Programs and uninstall wizard starts the software or security suite. You should know that when a security software or security suite runs in the background running some protection services, some files are used security software is basically in constant motion. Therefore when we want to uninstall security software, it warns us in various pop-ups as some services running or some files are in use and can not continue to uninstall it. Non-technical people began to shake and to blame the software, it's not good, it can not be uninstalled, not working out, she's getting all sorts of error messages actually not understanding the correct data security software in various pop- ups.
Here are the correct steps that must be completed before uninstalling a software or security suite:
- check the system tray icon (next to the clock) of the antivirus or security suite. Most software have the function of stopping services or protection, scanning and checking modules in the menu that will appear with a simple right click on the antivirus icon in the ystem tray. Protection services must be stopped.
- For some time, most security software and especially security suites have a module called Self Defense, the self-defense software or security suite against viruses that would try to stop or disable security software protection services. This module, depending on its complexity, can prevent the remote intervention of another user who would try to change the settings or stop running the security software. Self Defens is usually found in the advanced security software settings and must be disabled before uninstalling the security software.
- If, however, you have gone through all these steps and the security software refuses to complete the uninstall wizard then you will have to resort to the special software available at each manufacturer of antivirus, software or tools for uninstalling security suites. These can be found on the official website of each manufacturer.
That said, I invite you to watch the video tutorial to see exactly what the correct steps and how to proceed if the software or security suite, refuses to uninstall the operating system.

........................

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Adrian Burlugeanu...... ..linux.videotutorial.ro



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About Cristian Cismaru

I like everything related to IT&C, I like to share the experience and information I accumulate every day.
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Comments

  1. Sir Adrian, super tutorial! Please kindly let us know if there is a tutorial on how I could make a CD or DVD in such original CD with drivers (I care much), or the type of the original DVD movie! If you have time obviously and if you can! Thank you and I apologize for that tutorial is not suitable for what I asked.

    • zame77:
      Sir Adrian, super tutorial! Kindly tell us if there is a tutorial on how I can do a CD or DVD in kind original CD with drivers (not interest me much), or the type of original DVD movies! If you have time and obviously if you can! Thank you and I apologize for that tutorial is suitable for what I asked.

      There is a tutorial on copying original DVDs: BDLOT DVD… write up in the “how to copy…” box and you will find it.

      • Daniela Balan said

        Ana: There is a tutorial on copying original DVD: DVD ... BDLOT write up in the box "as copy ..." and you shall find.

        Ana: There is a tutorial on copying original DVD: DVD ... BDLOT write up in the box "as copy ..." and you shall find.

        MY DEAR -INSTITUTE - ..PLEASE INSIST ON YOUR QUESTION- THOSE WHO LEAD THIS SITE WILL OF COURSE BE AFFECTED TO ANSWER YOU ..THEY WILL NOT IGNORE YOUR QUESTION.-LESS .. OR MORE ASTRIGENT… SURELY AN ANSWER GOOD DAY MY DEAR.

  2. As a complement to completu, and come with a small utility videotutorial adaugire.Mai method is also possible reinstalarii.Unele uninstall applications at a resettlement ask if: repair, modify or dezinstalezi.Adica if I installed avast, locate the application on net, I give resettlement and I will ask if I want to do what I specifict above.
    PSDoar some applications have this feature.

    • Daniel:
      As a complement to completu, and come with a small utility videotutorial adaugire.Mai method is also possible reinstalarii.Unele uninstall applications at a resettlement ask if: repair, modify or dezinstalezi.Adica if I installed avast, locate the application on net, I give resettlement and I will ask if I want to do what I specifict above.
      PSDoar some applications have this feature.

      What you say is the situation when the uninstall process fails. Reinstall and uninstall. When reinstalling, some programs did include the uninstall command. But if not a problem. Reinstall and then uninstall following the steps presented in the tutorial.
      After restarting the PC is indicated to clean sopecial system with a program created for that (CCleaner, Auslogics, WinUtilities, TuneUp etc).

  3. AdrianGudus said

    iris:
    So it happened cucomodo internet security we hardly got out of it I uninstalled revouninstaler pro and all in vain, before I stopped him in the system tray after I rebooted the PC what do you think happened? run firewall so I have seen, until I went in c-program files and took all the files in a row to delete and I and turned to unlocker Some were blocateca to speak nis got away so easily but in the end I managed, I said I do not have comodo and I've just installed to make him a sample to see how it goes and I saw.

    everything is solved calmly, if you give time and analyze a little problem. Your procedure was not correct but if you say you got rid of it… please…

  4. adrianromlak said

    Yes it's easier with Revo Uninstaller? Give you a trial antivirus know that yes as you want to install again, no longer can. Revo Uninstaller erase everything and you can install antivirus software. Mp. me it's easier.

    • adrianromlak:
      Yes it's easier with Revo Uninstaller? Give you a trial antivirus know that yes as you want to install again, no longer can. Revo Uninstaller erase everything and you can install antivirus software. Mp. me it's easier.

      Revo can and, tutorial but these steps are identical. The process is executed:
      - deactivate the program - uninstall with the utility offered by the manufacturer (the cleanest procedure) or with the Windows procedure (from the Control Panel) or with the uninstall command from the respective program (not all programs have something like that) or with a special program created for that something (your example Revo).
      Please note that uninstalling the tutorial is a process developed in stages, in which mandatory first step is to disable the program (applies to all active programs in PC memory).

  5. iris:
    So it happened cucomodo internet security we hardly got out of it I uninstalled revouninstaler pro and all in vain, before I stopped him in the system tray after I rebooted the PC what do you think happened? run firewall so I have seen, until I went in c-program files and took all the files in a row to delete and I and turned to unlocker Some were blocateca to speak nis got away so easily but in the end I managed, I said I do not have comodo and I've just installed to make him a sample to see how it goes and I saw.

    If Comodo IS:
    - first of all, you have to turn off, in turn, all the modules (put on "Disable" Firewall, Antivirus, Defense +, Sandboxie; this is done by right-clicking on the icon on the bottom right;
    - then right click on the icon on the bottom right and "Exit"
    - after that go to the comodo program menu (from the Start -Comodo menu or from the folder located in the C - Programs partition) and choose the "Add and Remove components" command and uninstall the program by selecting the "Remove" option.
    Restart PC.
    Warning: if you use / run Sandboxie (ie if you open any file / program with Sandboxie) then do the following:
    - enter partition C
    - set from “folder and search option” - “Wiew” so that the hidden files are visible (check the option “Show hidden…”)
    - then delete the VirtualBox folder, or something like that.
    If you also set the DNS, enter the "Network connection" settings and set it to automatically obtain the DNS.

  6. virus2009 said

    if you were a little careful when you downloaded that tool and specify that you have to run in safe mode (safe mode), then you do not have nevooie to disable modules / protection software, etc ...

    A good and as you have shown, there are many who make blunders when uninstalling antivirus programs.

    Bay Bay

    • virus2009:
      if you were a little careful when you downloaded that tool and specify that you have to run in safe mode (safe mode), then you do not have nevooie to disable modules / protection software, etc ...

      A good and as you have shown, there are many who make blunders when uninstalling antivirus programs.

      Bay Bay

      So it is. But I mean those who can not get into Safe Mode (even if you do not believe it, ironically, there are many).

    • Daniela Balan said

      virus2009:
      if you were a little careful when you downloaded that tool and specify that you have to run in safe mode (safe mode), then you do not have nevooie to disable modules / protection software, etc ...

      A good and as you have shown, there are many who make blunders when uninstalling antivirus programs.

      Bay bay- I understand that you doubt Mr. Adrian GUDUS? AND the effort he made here? Do you doubt in one way or another and Mr. Cristian? Do you doubt the help you have? Do you offer it every day? Read approximately every 24 hours a new tutorial-in which you will learn something-EVEN IF YOU WIN SOMETHING OF THIS OR ..- NO..DON'T IMAGINE HOW LITTLE- WIN ? AND EVEN IF THEY HAVE SOMETHING TO EARN… I DON'T DO IT JUST FOR MONEY. - .. BUT FOR WHAT THEY LIKE… AND THEIR DESIRE TO GIVE AWAY ..this site is not only for those who are very advanced-but for those who are novices-let's not forget that-those who are learned or advanced -it doesn't even put in anymore means this site ..because I know for myself what to do… .Search..I find and don't get tired to ..thank you ..
      WE HAVE A SELFISH TENDENCY… that when we learn something..to forget where we learned..why? Are we ashamed that we were somehow ignorant?

      • virus2009 said

        Daniela Balan:

        No offense, I think you do a great confusion when you say that I doubt, runs through 2008-2009 back as you have to find my own comments here, I do not go here 2,5 years is another story.

        To me you are a new user compared with the period when this site was established on part of the chat was full

        I never said it's the doubt, it was specified that the right way dezinsrtalare home.

        A pleasant evening.

  7. Alexander Cozaciuc said

    I also have a confusion between Avira and Avast, namely I don't know which antivirus would be better. I installed Avast and the umpic pica system, umpic in the sense that it started from those errors that contained the options Dont'e send, Debug, details and Send report, to the Control panel where not all the programs were displayed. I think these things were caused by Avast because it also found viruses in the Windows directory. I am waiting for an answer.

    • Alexander Cozaciuc:
      I have a queries between Avira and Avast antivirus namely not know what would be better. I installed Avast and Systema drop a tad, tad in that many of the errors began Dont'e send aceleacare contains options, Debug, and details Send report until the control panel where all the programs were not displayed. I think these things were caused because of Avast because he found viruses in Windows directory. Waiting for an answer.

      I do not think your propblemele caused by Avast!.

      Do a full scan with Malwarebytes' Anti-Malware and DrWebCureIT.

      Usage Malwarebytes'Anti-Malware:
      - is saved on the desktop
      - is installing
      - at the end of the installation, check the following: Update Malwarebytes 'Anti-Malware and Launch Malwarebytes' Anti-Malware. Then press Finish
      - after launching the program, click on the Update tab and click the Check for Updates button to check if the downloaded definitions are the last
      - click on the Scanner tab, select Perform full scan and then click on Scan
      - at the end of the scan press OK and then Show Results
      - everything must be checked from the detection list and then click Remove Selected
      - at the end a file will open in Notepad with the scan results where you can see what this utility did
      - everything that is deleted will be found in Quarantine

      Usage Dr.Web CureIt !:
      - is saved on the desktop
      - it is not installed but it is simply run with a click on its icon (it is only an executable)
      - remove the Internet cable
      - the real-time protection (shield) of the antivirus installed on the PC stops
      - it is scanned full with this utility
      - initially, when running, Dr.Web CureIt! an Express Scan begins. Press the Stop button on the right when it is green. Then check the Complete Scan on the left and so on the right on the green Play button.
      - at the end of the scan, all the detected files are disinfected / deleted
      - PC restart, antivirus protection is activated, internet cable is connected.

      If you do not get rid of viruses, do scans in Safe Mode.

      After you get rid of viruses clean pc with a specialized program for it (CCleaner, Auslogics, WinUtilities, TuneUp etc.).

  8. Thanks for the response Ana, but I do not want to copy but to make my CD Drvere because my original CD as losers child and therefore I want to do another. I'm I love this CD call deorece simple to use. Oircum, thank you!

  9. Useful tutorial! Congratulations!
    Speaking of Safe Mode, it is recommended to uninstall any? When it's better to use safe mode?
    In this case (and others) would be interesting which is more efficient: a tool RevoUninstaller or site owner?

    • Jean:
      Useful tutorial! Congratulations!
      Speaking of Safe Mode, it is recommended to uninstall any? When it's better to use safe mode?
      In this case (and others) would be interesting which is more efficient: a tool RevoUninstaller or site owner?

      It's simple: it's more efficient to use the "proprietary tool" used in "Safe Mode".

    • Daniela Balan said

      Jean:
      Useful tutorial! Congratulations!
      Speaking of Safe Mode, it is recommended to uninstall any? When it's better to use safe mode?
      In this case (and others) would be interesting which is more efficient: a tool RevoUninstaller or site owner?

      3 certainly answers-or you'll find here, or on the web-or you will not be of interest, for that you will learn from friends, asking bineinteles.Simplu not you ..?

    • Jean:
      Useful tutorial! Congratulations!
      Speaking of Safe Mode, it is recommended to uninstall any? When it's better to use safe mode?
      In this case (and others) would be interesting which is more efficient: a tool RevoUninstaller or site owner?

      "Speaking of Safe Mode, is it recommended for any uninstallation?" = Almost always recommended.

  10. Daniela Balan said

    DON'T FORGET, DEAR VISITORS, YOU GET TIRED OF LOOKING BUT WHEN YOU LEARN SOMETHING FROM ANY SITE-SATISFIED-WHY? IT'S SIMPLE-THERE ARE PEOPLE WHO WILL LEARN WITHOUT RECEIVING SOMETHING IN EXCHANGE - … SO MUCH AND NOTHING MORE… A WORD OF THANKS .. IT DOESN'T COST MUCH .. JUST A FEW SECONDS OF YOUR TIME-FOR THEM IT MATTERS MORE THAN… MONEY… THIS DOESN'T MATTER TO THEM BUT THE FACT LIKE YOU YOU ENTERED THIS SITE SA AND LEARNED SOMETHING.

  11. Mister Francis, thanks for the replies. Abusing a question.
    You presented a Miniguide use for Malwarebytes'Anti-Malware and DrWebCureIT. They complement or enough for only one scan?
    Why do I ask? I use Avast as an antivirus, plus Spybot Search & Destroy. Sometimes, after a scan with SS&D or CCleaner, some icons on the Desktop appear surrounded by a white square. What would be their significance? I mention that after a while, after other scans (once even after a System Restore) the icons return to normal. Sorry for deviating from the tutorial topic.

    • FaraVirusi said

      Jean: Mr. Francis, thanks for the answers. I abuse another issue. You have presented a user guide for Malwarebytes' Anti-Malware and DrWebCureIT. Are they complete or is just one for scanning enough? I use Avast as an antivirus, plus Spybot Search & Destroy. Sometimes, after a scan with SS&D or CCleaner, some icons on the Desktop appear surrounded by a white square. What would be their significance? I mention that after a while, after other scans (once even after a System Restore) the icons return to normal. Sorry for deviating from the tutorial topic.

      You said exactly what Francis on Malwarebytes'Anti-Malware and DrWebCureIT. They normally have compiled the first time you knew what you told Mr. Francis about Malwarebytes'Anti-Malware, then about DrWeBCureIT. Malwarebytes'Anti-Malware scans more such viruses malware and scans DrWebCureIT almost all related in terms of virus definitions.

    • Jean:
      Mister Francis, thanks for the replies. Abusing a question.
      You presented a Miniguide use for Malwarebytes'Anti-Malware and DrWebCureIT. They complement or enough for only one scan?
      Why do I ask? I use Avast as an antivirus, plus Spybot Search & Destroy. Sometimes, after a scan with SS&D or CCleaner, some icons on the Desktop appear surrounded by a white square. What would be their significance? I mention that after a while, after other scans (once even after a System Restore) the icons return to normal. Sorry for deviating from the tutorial topic.

      1) scan both take turns.
      2) Uninstall Spybot Search & Destroy. You don't need him.
      3) “… some icons on the Desktop appear surrounded by a white square. What would be their meaning? ”- I have no way of knowing. It could be an error (or more). But if I don't know anything about your operating system (type, installed programs, usage, etc.) I can't comment.

  12. Topic tutorial if possible. SAFE MODE. How to access, how and when it is recommended to use. Reading the comments above, there are many who do not. All the best and thank you for existing! Good luck further!

  13. Felicitari.foarte good tutorial.

  14. cristian watermelon said

    hello can you please make a nice tutorial about Comodo Dragon

  15. virus2009 said

    Daniela Balan:

    Do not rush with such statements, I did not say such a thing, it is noticeable that we do not "know" each other, I have not been here for almost 2,5 years.

    Regarding how you express yourself as a teacher, not applicable to all users who enter here. Now I'm not meningitis with Adrian and vice versa is another thing to Cristi respect. Mu know this user and probably do with some confusion.

    Bay Bay madam.

  16. Sorry can not be posted in this section, but do not know what to do with a system that includes:

    INTEL PENTIUM DUAL CORE G860, BX80623G860 - (3.00 Ghz)
    - GIGABYTE GA-PH67-DS3-B3 motherboard - DDR 3 support (1066-1333Mhz)
    - Memory CORSAIR TWIN3X2048-1333C9DHX -DDR3 1333Mhz
    - WESTERN DIGITAL WD5000AAKX Hard Disk
    - DVD SAMSUNG SH-222AB / BABY
    - ASX ENGT440 / DI / 1GD5 PCX graphics card
    - AEROCOOL EN52658 housing
    - OCZ ModXStream Pro 500W OCZ500MXSP source

    HDD was replaced with a split best tested on another PC (work safe).
    Try to install Windows 7, Vista (all likely going sure) begins the process of loading Windows logo appears stiff and so.
    I tried to run Ubuntu Linux CD 11.10 (as tested and safe walk) Ubuntu logo appears ... starts to load and stiff.
    I have a CD 2011 Acronus True Image for partitioning and recovery (backups) that goes up to a point sticks can not partition the hard drive, backup, nothing.
    I guess CORSAIR DDR TWIN3X2048 be, but I have another PC that supports DDR3 test.
    I tried testlel Processor DDR motherboard boot cd'S Hironori 15.1, Hironori'S 14 boot cd, boot cd'S Hironori 12 and were all OK. It is odd that runs on Windows XP Live CD boot Hironori'S.
    Not sure if I can put DDR 2 the motherboard. The instructions motherboard GIGABYTE GA-PH67-DS3 just write DDR3 1333 / 1066 / 800 Mhz ...
    What a cause?
    A tip if you can, thank you.

    • AdrianGudus said

      dokocr:
      Sorry can not be posted in this section, but do not know what to do with a system that includes:

      INTEL PENTIUM DUAL CORE G860, BX80623G860 - (3.00 Ghz)
      - GIGABYTE GA-PH67-DS3-B3 motherboard - DDR 3 support (1066-1333Mhz)
      - Memory CORSAIR TWIN3X2048-1333C9DHX -DDR3 1333Mhz
      - WESTERN DIGITAL WD5000AAKX Hard Disk
      - DVD SAMSUNG SH-222AB / BABY
      - ASX ENGT440 / DI / 1GD5 PCX graphics card
      - AEROCOOL EN52658 housing
      - OCZ ModXStream Pro 500W OCZ500MXSP source

      HDD was replaced with a split best tested on another PC (work safe).
      Try to install Windows 7, Vista (all likely going sure) begins the process of loading Windows logo appears stiff and so.
      I tried to run Ubuntu Linux CD 11.10 (as tested and safe walk) Ubuntu logo appears ... starts to load and stiff.
      I have a CD 2011 Acronus True Image for partitioning and recovery (backups) that goes up to a point sticks can not partition the hard drive, backup, nothing.
      I guess CORSAIR DDR TWIN3X2048 be, but I have another PC that supports DDR3 test.
      I tried testlel Processor DDR motherboard boot cd'S Hironori 15.1, Hironori'S 14 boot cd, boot cd'S Hironori 12 and were all OK. It is odd that runs on Windows XP Live CD boot Hironori'S.
      Not sure if I can put DDR 2 the motherboard. The instructions motherboard GIGABYTE GA-PH67-DS3 just write DDR3 1333 / 1066 / 800 Mhz ...
      What a cause?
      A tip if you can, thank you.

      Take a test RAM with Mem Test 86 tutorial about that already exist on this site. You can find the search box on the top right black border you writing Mem Test 86, you enter and you will find the tutorial.

      • AdrianGudus: Take a test RAM with Mem Test 86 tutorial about that already exist on this site. You can find the search box on the top right black border you writing Mem Test 86, you enter and you will find the tutorial.

        Thanks Adrian, I solved the problem.
        DDR is ok and test 86 Test Mem was ok.
        I did a overclock Corsair (TWIN3X2048-1333C9DHX-DDR3) at SPD = 1333Mhz to 1066Mhz and picked DRMAM Voltage = 1.500V to 1.600V (according to manufacturer's instructions DRMAM Voltage 1.600V) in bios and go razor system now.
        I have no problems with the restart.

  17. I did the test with PC CHECK to:
    Processor
    -DDR
    -HDD
    -Motherboard
    -Board video
    and all was OK, no errors.
    I'll try and test 86 Mem.
    I have not tested the source OCZ cae new.
    Besides measurements verihicarea source software appliance tests are?
    Thank you.

  18. very useful for those who do not know. You have done something like this a while ago was a soft do not know the name traces to heights not know how many more antivirus (in that software is predefined list). adrian greetings

  19. eduard6996 said

    Welcome. I oservat that if you uninstall Kaspersky 30 days after the trial and install it back, do not let you update your "license expired". But if I delete the Windows registry keys and stuff to? The question is: Kaspersky trial is as good as licensed? I think guys from Kav know tricks like this. Thank you.

  20. virus2009 said

    eduard6996:
    Welcome. I oservat that if you uninstall Kaspersky 30 days after the trial and install it back, do not let you update your "license expired". But if I delete the Windows registry keys and stuff to? The question is: Kaspersky trial is as good as licensed? I think guys from Kav know tricks like this. Thank you.

    You can also delete the mother of the registers because you will not solve anything, even if you use their uninstall utility you will still know that you used that trial, you had to install kis and use the commercial license, there is another method to "trick" the product, such as going into safe mode and searching for / deleting "something", backing up / restoring before installing the product, restoring before, etc.… to be able to install it again. I say too much information again 😉

    • eduard6996: said

      virus2009: You can delete the registry mother will not solve anything, even if you use their utility to uninstall all will know that you have used that trial, require kis install and use commercial license, there is also another way to "fool" the product like to go into safe mode and search / delete "something" to do a backup / restore before installing the product, restaurant point forward, etc ... to be able to install again. Again I say too much information

      I understand perfectly virus2009, but I think I was a little vague in explicatii.Eu uninstall antivirus, delete what should not do any backup anything you reinstall the trial version all the days go ok 30 .'s 2 years doing this job and I had no problems, but I think this time I told you about multe.Intrebare: Trial does its job as well as the licensed? Some say it would not be effective 100 %. I think yes, the pc works very fine. Which is your opinion?

  21. Greeting. Good tutorial. I want to make a tutorial on Comodo Killswitch, please. Thank you!

  22. Thank you very much.

  23. Whether the current virus scanner ME OUT CAN NOT put the same virus scanner to uninstall the old OR must first uninstall the old one?

  24. hello I have a problem when I want to uninstall a game not only to this but I know a erroare 0x80040702 why.,.?

  25. Hello, Sir Adrian, take this program, unless I have problems unistall an Anti-virus, for example I have Avast 8.0 to Add Remove in Control Panel, or does not matter? Thank you!

  26. Welcome. Very very useful all we learn. But I have a problem, not a PC, but it's a smartphone, specifically a sony xperia p (LT22i model, Android version 4.1.2). The phone has installed Mcafee antivirus but it no longer uninstall all (either from google play or uninstall the applications or with other prgrame, like Es FileExplorer). Worse, it asks for a PIN which I do not know and neither registered mail mcafee for my phone that I got for SH, so I did, do you know what I did or mail pin. What do I do? What do I do? I wait with impatience an answer! Thanks in advance!

  27. Nicolae Enescu said

    On the Dell Inspiron 6000 computer, hard 60 GB, the ISafe and YAC programs appeared by chance, which are presented as antivirus programs. I don't need these programs because I use the AVAST program. The appeared programs slow down the operation of the computer and take up a lot of space. It refuses to uninstall with Start> Control Panel Add and Remove Programs> click "Remove" and I can't even find a program like "iSafe removal tool" or "YAC removal tool" on the Internet. Maybe you can help me with a solution.
    Regards,
    Nicolae Enescu

    • ba ajutama brother and I really need mn tn please ajutama you see this message I raspundemi on fb my name silva neymar is a picture of a BMW that are

  28. I kept trying to disable microsoft essential, fail with anything I want to get rid of it, can you help me?

  29. Vasile daisy said

    I also need help, if someone is willing to help me… the other day, on the tablet I get an announcement that I have a virus, so I try to operate the antivirus already installed, and I get an advertisement that gave me only 2 options to I access the respective antivirus for a fee, 2 different prices, finally I accessed the cheap one, it was immediately solved with the virus and of course they took my money as well. Now I have uninstalled the antivirus, but I don't know what will happen, will it take my money for that antivirus again next month? If anyone knows how to answer me, please help me a lot, and thank you in advance! A good day!

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